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fg8 sets out these legal terms so you know exactly what governs your account, your transactions and the content you access on this platform. Access to fg8 and its features depends on your local law and the eligible regions we are able to serve.
These terms form the binding framework between you and the fg8 platform whenever you access the site, operate your account or carry out a transaction. They cover what we offer, how your account is managed and the limits of our service — including payment activity through Rocket and Upay where those rails are available in your eligible region. Nothing in these terms overrides the laws of the jurisdiction you are operating in, and your continued use of the platform means you have read and accepted the conditions described here. If any part of this policy conflicts with applicable local law in your region, local law takes precedence. We update these terms when our services change, and the current version is always the one shown on this page. Wallet-linked actions — such as initiating a deposit or requesting a withdrawal through your Rocket or Upay account — are subject to both the terms set out here and the separate conditions of those payment providers. If a provision is found to be unenforceable, the remaining terms continue in full effect. Questions about how a specific clause applies to your account can be directed to our support route.
These legal terms cover your account actions on fg8 — what falls inside the policy boundary and what sits outside it. Each of the four areas below has its own scope, so you can see at a glance where fg8's obligations begin and where a third party's separate terms take over.
Creating, verifying and operating your fg8 account falls fully within this policy. Login activity, session management and account-level decisions you make through the signed-in area are all governed here. Access itself depends on your local law and the eligible regions we serve.
Deposits and withdrawals processed through Rocket or Upay are within scope for the portion we manage on our side. The payment provider's own terms apply to the network leg of the transaction. We record both sides in your account wallet history for reference.
Game content, promotional notices, lobby text and support articles published on fg8 fall within this policy. We own or licence the content we serve. Studio content from providers such as Pragmatic Play or Habanero is delivered under their own supply arrangements and is not authored by fg8.
Linked external sites, wallet provider portals and any service you navigate to from fg8 operate under their own terms. We do not control or accept responsibility for content, pricing or data practices on third-party platforms, including your Rocket or Upay account management pages.
This policy gives you specific, practical rights over your account and the information we hold. You can review the transaction records visible in your signed-in account area at any time — each deposit and withdrawal processed through Rocket or Upay appears there with a reference and a status. If any account detail is incorrect — your registered contact, your wallet reference or a transaction entry — you can raise a correction request through the support route and we will review it. You also have the right to ask questions about how your data is handled, which retention periods apply and what third parties receive in connection with your account. Requests of this kind go through the same support contact path and we will respond with the information held on file. Where local law grants additional rights — such as the right to obtain a copy of data held or to ask for deletion — your eligibility depends on the applicable law in your region. We do not restrict your ability to raise a question, and no account action is required before you contact support.
Your signed-in account area shows the full transaction log including Rocket and Upay activity. Open the wallet section to see each entry with its reference number and current status.
If a registered detail is wrong — contact information, wallet reference or a logged transaction — submit a correction request through support. We review and update eligible fields after verification steps shown in the account.
Questions about what this policy covers, how data is used or how a specific clause applies to your account can be sent through the published support channel. No special form is needed — a plain message with your account reference is enough.
Where local law in your eligible region grants rights over data held on your account, contact support with the specific request. We respond with the information on file and explain any steps needed to progress your request.
If you have a question about any part of these legal terms, want to raise a concern about your account or need to submit a data or correction request, use the contact routes published on the site. We do not publish hours or response windows we cannot verify, but every message received through these routes is logged and reviewed.
The live chat widget in the signed-in account area connects you directly to the support team. Use this route for account-specific questions or to reference a transaction by its wallet ID.
Send policy and data questions to the email address listed in the Contact section of your account. Include your account reference and a clear description of your request so we can locate the relevant records.
The Help Centre, accessible from the account menu, holds published articles covering terms scope, wallet procedures for Rocket and Upay, and the correction request process. Check there first for common policy questions.
Our approach to data, cookies and account security follows the obligations set out in these terms and applies consistently across every account on the platform. We hold account data only as long as needed for the purposes described here, and we do not sell it to third parties. Cookie usage is limited to what is needed for the platform to function and for us to understand how the lobby is navigated — you can adjust cookie preferences through your browser settings.
Account and transaction data — including Rocket and Upay payment records — is held for the period required to service your account and meet any applicable legal retention obligation in your eligible region. After that period, data is deleted or anonymised.
We use functional and analytical cookies to keep your session active and to understand lobby navigation patterns. No targeting or third-party advertising cookies are placed without disclosure. Adjust or withdraw consent through your browser settings at any time.
Your account is protected by the login credentials you set. We recommend using a unique password and reviewing the security options shown in your account settings page. We will never ask for your password through chat or email.
When these terms are updated, the revised version appears on this page with a changed effective date. Continuing to use your account after a change is posted means you accept the updated terms. Contact support if you have questions before accepting.
These questions cover the points we hear most often about how these terms apply, what your rights are and how to act on them. If your question is not here, send it through the support route with your account reference.
Access to fg8 and the applicability of these terms depend on your local law and the eligible regions we currently serve. If your region is supported, these terms govern your account. Check the eligibility information in your account area for the current status.
Open the wallet section of your signed-in account. Every deposit and withdrawal processed through Rocket or Upay appears there with a reference number, amount and status. If an entry looks incorrect, raise a correction request through live chat or email support.
Yes. If a registered detail — contact information, wallet reference or a transaction record — is wrong, submit a correction request through the support channel. Include your account reference and describe the error. We review eligible fields and confirm any changes made.
We hold account registration details, login records and transaction data for as long as needed to service your account and meet applicable legal retention requirements in your eligible region. Once that period ends, data is deleted or anonymised. Contact support to ask about the data held on your specific account.
The portion of a transaction we manage on our side falls within this policy. The network leg — processed by Rocket or Upay — is subject to those providers' own terms. We record both sides in your account wallet for reference, but we do not control the provider's separate policies.
The updated terms appear on this page with a revised effective date whenever a change is made. Continuing to use your account after a change is posted means you accept the new version. If you want to review a change before accepting, contact support through live chat or email before your next session.