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These terms govern every part of your relationship with fg8 — from opening your account and placing activity on the lobby, to how we handle your wallet transactions through Rocket and Upay. Read them carefully, because continuing to use this site means you accept the conditions set out here.
These terms form the complete agreement between you and fg8 for any use of this site, including browsing the lobby, operating your account wallet, and initiating deposits or withdrawals through supported local payment channels such as Rocket and Upay. By using any part of this platform, you confirm that you have read, understood and accepted these conditions in full. We reserve the right to revise these terms when our services change, and any updated version published on this page replaces the previous one. If a change materially affects your account, we will make reasonable efforts to flag it within the platform before it takes effect. Access to fg8 and its game content depends on local law and your eligible region — it is your responsibility to confirm that accessing this service is lawful where you are. We do not accept accounts from regions where the service is restricted, and we may suspend or close accounts where that eligibility requirement is not met. Any disputes arising under these terms will be addressed through the support channels published on this page, and we will respond according to the process described in the contact section below.
Not every action on or around fg8 falls under these terms equally. We distinguish four zones of coverage so you know exactly where this policy applies and where a separate rule or a third-party agreement takes over.
These terms fully govern how you create, log into and manage your fg8 account — including password resets, session behaviour and account suspension. Any action taken while signed in is subject to the rules here.
Deposits and withdrawals made through supported channels, including Rocket and Upay, fall inside this policy for the fg8 side of the process. The payment provider's own terms apply separately once funds leave or enter the fg8 wallet.
All game content, lobby pages, table rooms and promotional notices published on fg8 are covered by these terms. Availability of specific titles or categories may vary depending on your eligible region and local law at the time of access.
External sites, payment gateways or game studio interfaces that you reach through a link on fg8 are governed by their own terms, not ours. We are not liable for the content, availability or conduct of those third-party services.
These terms are not one-sided. You have defined practical actions available to you at any point during your time with fg8. You can request a record of your account activity — transaction history, session logs and wallet movements — directly from the account area once you are signed in. If any personal or payment detail on your account is incorrect, you can update it through the account settings page; for details that require identity verification, the update instructions are shown there. Raising a question about how these terms apply to a specific situation is straightforward — contact our support team through the channels published in the support section of this page. If you decide you no longer want an account, you can request closure through support, and we will process that in line with the steps described in our account closure procedure. These options exist independently of any individual transaction or session, and using them does not affect outstanding wallet balances.
Transaction history and session logs are accessible from the signed-in account area. If a record appears incomplete or incorrect, note the date and amount, then contact support with those details.
Update your name, contact details or linked payment method — such as a Rocket or Upay number — through account settings. Fields that require document verification display their instructions inline.
If a specific clause is unclear or you believe a term has been applied incorrectly to your account, reach support using the contact routes in the support section. We will respond with the relevant clause and our position.
You may close your account at any time by contacting support. Any remaining wallet balance will be handled according to the withdrawal procedure applicable at the time of the closure request.
If a clause in these terms raises a question about your account, transaction or access status, the routes below are where you can get a direct response from us. Use the channel that suits your situation best — we do not prioritise one over another, and all routes reach the same team.
Open the chat widget from any page on fg8 while signed in. State that your question relates to the terms and conditions so the team can direct it correctly from the start.
Send your terms-related question to the support address published in the site footer. Include your account username and a brief description of the clause or situation you are asking about.
The Help section inside your signed-in account area contains answers to common terms questions and a direct form to submit a formal query if your issue is not covered there.
We maintain these terms as a working document, not a static notice. When a service change — such as the addition of a new payment channel or a change to wallet limits — affects a term, we update the relevant clause and note the revision at the top of this page. This section explains the four areas where our handling of this policy directly affects your account.
Account and transaction data — including wallet records linked to Rocket or Upay — is held only as long as required for the purpose it was collected. We do not share personal account data with third parties outside the scope described in our privacy policy.
We use session cookies to keep you signed in and to maintain your lobby preferences between visits. You can adjust cookie behaviour through your browser settings, but disabling certain cookies may affect account page functionality.
Your account credentials are your responsibility under these terms. We will never ask for your password through chat or email. If you believe your account has been accessed without your knowledge, contact support immediately using the routes in the section above.
If you want to formally request a review of how a specific clause applies to your account, submit the request through the account help section or email support. We will acknowledge it and provide a written response within the published handling window shown in the help section.
These are the terms-related questions we receive most often. If your question is not covered here, the support routes in the contact section above are the direct path to an answer.
Yes, the fg8 side of any Rocket or Upay transaction falls under these terms. Once funds move through the payment provider's own system, that provider's terms apply. You can see the transaction scope in the Coverage section of this page.
We publish a revision note at the top of this page whenever a clause changes. For changes that materially affect your account or wallet, we make reasonable efforts to flag them inside the platform before the new version takes effect. Continued use after a revision means acceptance.
Access to fg8 depends on local law and your eligible region at the time you connect. These terms apply to all use of the site, but they do not create a right of access in regions where the service is restricted. It is your responsibility to confirm local eligibility before accessing the site.
Any remaining balance at the point of account closure is handled according to the withdrawal procedure in place at that time. Contact support to start the closure process, and they will confirm the steps for returning any outstanding wallet funds before the account is deactivated.
Reach support via live chat or the email address in the site footer, and reference the specific clause you are questioning along with your account username. We will review the application of that clause against your account record and provide a written response.
These terms cover account access, wallet use and site conduct broadly. Individual game rooms may display their own round rules or session limits within the lobby. Those game-level rules sit alongside these terms — they do not override the account or wallet conditions set out here.