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fg8 is clear about what data we collect, why we collect it and how you can manage it. This policy covers every interaction you have with your account — from wallet transactions through Rocket or Upay to your session activity on our lobby. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide directly — your contact information, account credentials and the preferences you set inside your wallet. When you make a transaction through Rocket or Upay, the payment reference and amount are recorded against your account as a transaction log, not shared with third parties for marketing. We also collect device and session data automatically: the browser you use, your connection type and the pages you visit inside the lobby. This helps us keep your account secure and ensure mobile access works consistently across sessions. We do not sell your personal data to advertisers. Data we hold is used strictly for account management, fraud prevention and service delivery within the scope of your account agreement. If you access our platform from Bangladesh, the handling of your data is subject to the laws and regulations of your jurisdiction. We apply reasonable technical measures to protect data in transit and at rest, though no system is entirely without risk. You should review the full policy terms to understand the specific scope of each data category we handle.
Not every interaction on the internet falls under this policy. Here is a clear breakdown of what is inside and outside its scope, so you know exactly where our obligations begin and end. Your eligibility and data rights also depend on the laws of your local jurisdiction.
Any action you take after logging into your fg8 account — viewing your wallet balance, navigating game lobbies, adjusting account settings — falls fully within this policy. We log these interactions for security and service quality purposes.
Transactions processed through Rocket or Upay are recorded in your account history. We hold the transaction reference and value; payment processors handle their own data under their own separate privacy terms, which we do not control.
When you browse our lobby pages without logging in, we collect limited cookie and session data for site performance. You can manage cookie preferences through your browser settings. No account-level data is linked at this stage.
Game studios such as CQ9, Habanero and Pragmatic Play deliver game content through our lobby. They operate under their own data practices for gameplay events. We do not share your account credentials with them, and their privacy terms are separate from ours.
You hold several practical rights over your data, and we have built clear paths inside your account to act on them. To review the data we hold, head to your account settings page — the personal details section shows the information attached to your profile. If something is incorrect, you can edit it directly from the same screen; changes take effect on your account immediately. For wallet records connected to Rocket or Upay transactions, your full transaction history is listed under the account wallet section. If you want to raise a question about a specific data point or request that we restrict how we use a particular category of data, the support route is open to you. We aim to respond to data-related requests through the same support channels available on the site. Your rights under this policy are subject to applicable law in Bangladesh and eligible regions — some requests may be limited by legal or contractual obligations we hold. Where we cannot fully action a request, we will tell you why in writing through your registered contact details.
Open your account settings and navigate to the personal details tab to see what information we hold. Transaction records tied to Rocket or Upay payments appear under your wallet history.
If your contact information or account details are inaccurate, edit them directly from the account settings page. The update applies to your profile as soon as you save the change.
Use the support contact route listed on this site to submit a data question. Describe the specific record or category you are asking about so we can locate it accurately against your account.
If you want us to limit how we use a category of your data, contact support with the details. We will confirm whether the request can be actioned under applicable law and your account terms.
If you have a question about this privacy policy — how your data is used, what we hold on your account or how to submit a correction — use the contact paths published on the fg8 site. We do not publish channels or hours we cannot stand behind, so the routes below are the ones you will find active on the site.
The live chat widget is accessible from your account page once you are logged in. Use it to raise a privacy question directly and get a response from our support team.
Send your data or privacy request to the support email address listed in the contact section of the site. Include your registered account details so we can locate your records accurately.
The account help section on the site covers common data and privacy queries. Check it first — many requests about transaction history and account details can be resolved directly from your wallet settings.
We approach data handling with straightforward rules: collect what is needed, protect it in transit, and give you clear routes to manage it. Your account security and the accuracy of your wallet records — including Rocket and Upay transaction logs — depend on the measures we describe here.
We keep your account data for as long as your account is active and for a period after closure as required by applicable law. Transaction records linked to Rocket or Upay payments are retained as part of your account history. You can request details on retention periods through support.
Our site uses cookies for session management and lobby performance. Essential cookies run by default; non-essential cookies can be managed through your browser settings. We do not use cookies to profile you for external advertising networks.
Your account credentials are stored using standard security practices. We do not store raw payment credentials for Rocket or Upay — only the transaction references your wallet generates. If you suspect unauthorised access, update your password from account settings immediately.
When we update this policy, a notice will appear on the site and, where relevant, we will contact you through your registered details. Continued use of your account after a policy update indicates you have reviewed the changes. Check this page periodically for the current version.
Real questions about this policy, answered directly. If your question is not covered here, use the support contact route published on the site.
We collect the contact information and credentials you provide at registration, plus account activity and wallet data from your sessions. When you transact through Rocket or Upay, the payment reference and amount are logged against your account. Device and browser data is collected automatically for security purposes.
Yes. Log in and go to your account settings page — the personal details section shows your profile data. Your wallet history section displays all transaction records, including those linked to Rocket or Upay. For a broader data summary, submit a request through support using your registered contact details.
We do not share your account credentials or personal profile with game studios. Studios like CQ9, Habanero and Pragmatic Play receive only the session data needed to run a game in the lobby. Their own privacy practices apply to that data, separately from this policy.
Open account settings and edit the relevant field directly. Most personal detail corrections apply immediately on save. If a field is locked — for example, a field tied to identity verification — contact support through live chat or email to request the correction manually.
This policy applies to all account holders who access fg8. Your specific data rights and our obligations depend on the laws of your local jurisdiction. Access to the platform is subject to your local law and eligible regions — we recommend you review the current policy terms alongside local regulations.
Use the live chat on your account page or the support email address published in the contact section of the site. Include your account details and a description of the specific concern so our team can locate your records and respond accurately.